Frequently Asked Questions (FAQs)

What is a User Code?
Where do I get a User Code?
After getting a User Code, how do I take the test?
Browser Settings: (i.e. Internet Explorer) how do I ensure the test works on my computer?
How do I make a group purchase of multiple test-takings?

How do I return to my test results after I've logged out?
How do I learn more about the research foundation for each test?
After I finish The Career Key test, how do I change my career and major selections?
Who has access to my Career Key results?

How do I access my group administration account?

Who is SWREG?
Troubleshooting
Using our Online Store & Purchasing ePublications

A four-letter/number code is necessary to login to take the test. You also need it to return to your test results.  It is not case-sensitive; you can use either lower- or upper-case letters.

1. You receive one when you pay to take the Career Key test, or
   
2. You receive one from a person or organization (e.g,. school, college, career center) that purchased multiple tests through our group purchase program.

If you purchase a test, you receive a User Code twice from our payment vendor SWREG:

1. On the screen confirming your payment, and
   
2. In an email SWREG sends to you.

Click on "Login" at the top of the home page, then, you will be prompted to enter your User Code.

If you are using a code purchased by a group, you will be further prompted to enter a User Name (your email address) and Password. If you forget your password, click on "Forgot password?" and we will email it to you. Check your Spam folder if you don't see it soon.

Javascript must be enabled on your Internet browser for the Career Key test to work properly and save career/major selections. Internet Explorer's settings, especially in schools, may need adjustment. A warning will appear during the test about your browser settings, with a link to instructions on how to fix it. Also try using a different browser like Chrome or Firefox that are less likely to have this problem.

Visit this page for details. You can also visit our Store to make Group purchases for any of our tests.

Click on “Login” at the top of the home page, then you will be prompted to enter your User Code.

If you are using a code purchased by a group, you will be further prompted to enter a User Name and Password.  You will automatically be sent to the page where you last ended your test session.

The Career Key’s online manual
How do I know this (Career Key) is a good test?
The Self-Employment Key Research

For 12 months after you take the Career Key test, you can return to add or subtract careers or majors. Log back in (see previous answers) and on the left side of your test results page, click on the "Change Selections" button at the bottom of "My List."

You and anyone you give your User Code to. If you are part of a group, your Group Administrator will also have access. Please see Career Key's privacy statement.

Group administrators log into to the Career Key website (top right) using their group user code. Click on "Activate Group Admin Account" below the "Returning Users" column on the right. Enter your email address and choose a password.

SWREG is Career Key's online payment vendor. For questions about any Career Key product you purchased, please email customersupport@careerkey.org with your order number (U[number]).

User Codes expire 12 months after you take the test. If you are within that 12 months and have this problem, please email customer support with your order number (U[number]) or email address used to purchase the test.

Check your email filters to make sure the SWREG email was not mistakenly filtered out.

If you use PayPal and give SWREG a different email address than the one you have on file with PayPal, you will not receive your SWREG email.

Email customer support with your order number (U[number]) or email address used to purchase the test.

SWREG handles our purchasing process.  If your credit card is expired or you do not provide up to date contact information, your order will not be processed unless you contact SWREG to make other arrangements.

Log into The Career Key using your group's test code, under Returning Users click on "Forgot password?" and we will email it to you. Check your Spam folder if you don't see it soon.

You should see a warning pop up from Career Key that your browser settings need to have "Javascript enabled." Follow the instructions for how to fix it, or login again using a different browser. Any test progress up to the career/major selection process will be saved.

1. Select the ePublications you want from The Career Key’s Store,
2. Pay in a variety of ways and currencies,
3. From the confirmation screen, click instantly on your personal download link (you will also receive the same via email shortly thereafter),
4. Save the publications to your computer, and
5. Read them on your computer or print to read.

When you receive your payment confirmation screen from our payment vendor SWREG, you will receive a link to click on to download your ePublication. You will also receive an email from SWREG containing the link.

Email customer support with your order number (U[number]) or email address used to purchase the ePublication and we will provide it to you via email.

Yes. You won't download anything harmful, like a computer virus.

Two ways. First, you can read it on your computer; all you need is Adobe Reader. If you buy an e-book, you will be able to navigate around the book by clicking various links, just as if you were on the Internet. It will also have links to key websites. Or, second, you can print your publication out and read it that way.

Yes, as long as you follow the guidelines. With most e-books on the market, this is not permitted or possible. We trust that you will not do any unauthorized copying -- violating the copyright. With Career Key publications, you are permitted to make individual, personal copies -- in some cases, more. Read the "Terms and Agreement" guidelines at the time of purchase or visit our "Purchase Agreement."

Yes. The "https" in your browser shows that our payment vendor SWREG's website is encrypted to the highest standard. SWREG is a subsidiary of Digital River, one of the largest e-commerce providers in the world. At the bottom of your ordering page, you will see the padlock symbol and confirmation of SWREG's daily security monitoring through McAgee and Geotrust.

There are several. You can buy and receive them immediately with your computer; no wait for shipping. You can view them wherever you wish from a laptop computer. The e-books have links that help you navigate and access valuable websites on the Internet. They are written by a respected author in the career counseling field. Your purchase supports the Career Key website, a free public service that daily helps thousands of people. And, unlike most e-books or e-documents available, you can print out Career Key ePublications.